Privacy Policy
Effective date: 15/03/2026
Last updated: 02/08/2025
Contact: contact@frankywright.com
This Privacy Policy explains how we collect, use, store, and protect personal information when you use the Frankywright website (the "Site").
1) Who we are
This Site is operated by Galaxyway AI UK Limited ("we", "us", "our"), for the music artist Frankywright.
If you have questions about this Privacy Policy or how your information is handled, contact: contact@frankywright.com.
2) What information we collect
We may collect the following types of information:
A) Information you provide
- Contact and enquiry details: name, email address, subject, message content, and any information you include in your message.
- Bookings and collaboration requests: information you choose to provide when requesting services or opportunities.
- Chatbot messages: the content you type into the "Frankywright AI" chatbot, including questions and any details you choose to share.
- Subscriptions (if enabled): email address and preferences, if you sign up for updates or newsletters.
B) Information collected automatically
- Usage data: pages visited, time spent on pages, clicks, referral source, and navigation patterns
- Device and technical data: IP address, browser type and version, device type, operating system, time zone setting, and language.
- Log data: system logs for security, troubleshooting, and performance monitoring
C) Information from embedded and third-party services
The Site may include embedded content or links to third-party platforms (for example, YouTube video players, social platforms, streaming services). These platforms may collect information about you in accordance with their own policies, especially when you interact with their content.
3) How we use your information
We use your information to:
- respond to enquiries and messages
- manage booking and collaboration requests
- provide the Site's features (including the chatbot and contact forms)
- improve the Site's performance and user experience
- prevent misuse, spam, fraud, and security incidents
- maintain records relating to communications and service requests
- comply with legal obligations where required
We do not sell your personal information.
4) Legal bases for processing (UK GDPR)
Where UK GDPR applies, we process personal information under one or more of these legal bases:
- Consent: when you submit forms, interact with certain features, or accept cookies where required.
- Legitimate interests: to operate, secure, improve, and maintain the Site, including preventing misuse.
- Contract or pre-contract steps: where you contact us about bookings, collaborations, or services.
- Legal obligation: where processing is required by law.
5) AI chatbot data
The "Frankywright AI" chatbot is designed to answer questions related to Frankywright and the Site.
- Do not enter sensitive personal data (for example, financial details, medical information, passwords, or government ID numbers).
- Chat messages may be processed to generate responses and may be stored for quality, security, and moderation purposes.
- The chatbot may refuse to answer questions unrelated to Frankywright.
6) Cookies and similar technologies
We may use cookies and similar technologies to:
- enable core functionality of the Site
- measure performance and usage trends
- support embedded content (for example, YouTube)
You can control cookies through your browser settings. Disabling cookies may affect Site functionality.
If you use the Site from the UK, you may be shown a cookie notice depending on configuration and which analytics tools are enabled.
7) How we share information
We may share personal information only when needed:
- Service providers: hosting, database, analytics, security, and performance tools used to run the Site. They process data only under our instructions.
- Legal and regulatory: if required by law, court order, or regulation.
- Protection and security: to investigate misuse, defend legal rights, and protect users and systems.
We do not share personal information for third-party marketing.
8) International transfers
Your information may be processed or stored outside the UK depending on our service providers. Where required, we use appropriate safeguards to protect your information.
9) Data retention
We keep personal information only for as long as necessary:
- Contact messages and booking enquiries: retained to respond and maintain records, then deleted or anonymised when no longer needed.
- Chatbot logs: retained as needed for quality, moderation, and security.
- Security logs: retained for a limited period for protection and incident response.
You may request deletion, subject to legal obligations and legitimate recordkeeping needs.
10) Your rights (UK GDPR)
Depending on your circumstances, you may have rights to:
- access the personal information we hold about you
- correct inaccurate or incomplete information
- request deletion in certain cases
- object to processing or request restriction
- request portability in certain cases
- withdraw consent at any time where processing is based on consent
To exercise rights, contact: contact@frankywright.com. We may ask for verification before fulfilling requests.
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your rights have been infringed.
11) Security
We use reasonable technical and organisational measures to protect personal information. No online service is completely secure, and we cannot guarantee absolute security.
12) Children
This Site is not intended for children under 13. If you believe a child has provided personal information, contact contact@frankywright.com.
13) Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be posted on the Site with updated dates.
Copyright and Intellectual Property Policy
Effective date: 15/03/2026
Contact: contact@frankywright.com
All content on this Site is protected by copyright and other intellectual property laws.
1) Ownership
Unless stated otherwise, all content on the Site is owned by or licensed to:
- Frankywright, and/or
- Galaxyway AI UK Limited
This includes music, instrumentals, vocals, videos, images, artwork, branding, and written content.
2) No unauthorised copying or downloading
You may not:
- copy, reproduce, distribute, or republish Site content
- download audio, videos, or images for redistribution or re-upload
- use Site media in edits, remixes, compilations, or commercial work without consent
- remove watermarks or branding, or claim ownership of content
You may:
- share links to the Site and official social or streaming profiles
- quote small excerpts of text for commentary, with a link back to the Site, where legally permitted
3) Permissions and licensing
For permissions, licensing requests, press usage, or collaboration media packs, email: contact@frankywright.com.
Include:
- what content you want to use
- where it will be used
- duration of use
- whether it is commercial or non-commercial
4) Reporting infringement
If you believe content on this Site infringes your rights, contact contact@frankywright.com with:
- your name and contact details
- the content in question and where it appears
- proof of rights ownership
- what action you are requesting
We will review reports and take appropriate action.
AI Chatbot Disclaimer.
The "Frankywright AI" chatbot is provided for convenience and to help answer questions about Frankywright and this official website. Responses may be inaccurate or incomplete, and the chatbot is not a source of professional advice. Do not share sensitive personal information in the chat. The chatbot may refuse to answer questions that are not related to Frankywright.
Optional Cookies Notice.
We use cookies and similar technologies to help the website function, improve performance, and support embedded content such as YouTube videos. You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.